Ladkani Office Solutions SAL ("LOS Group," "we," "us," "our") respects your privacy. This policy explains how we handle personal data when you visit our website, contact us, or use our services.
1. Information we collect
We collect information you provide directly: name, company, email address, phone number, and any details you include in contact forms or email inquiries. We also collect standard web analytics data (pages visited, referring site, browser type) through cookies and similar technologies.
2. How we use your information
We use your information to: respond to your inquiries and provide product information; process requests for quotes, specs or demonstrations; deliver technical support and after-sales service; improve our website and marketing; and comply with legal obligations.
3. Data sharing
We do not sell your personal data. We may share information with authorised manufacturers or service partners solely to fulfil your request (e.g., a product demo or service visit). These partners are contractually bound to protect your data.
4. Data retention
We retain personal data for as long as necessary to provide the services you request or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
5. Your rights
You have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict processing; and withdraw consent at any time where processing is based on consent. To exercise these rights, contact info@losgroup.net.
6. Cookies
Our website uses minimal cookies for basic functionality and analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.
7. Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, no internet transmission is completely secure.
8. Contact
For questions about this policy or to exercise your data rights, contact us at info@losgroup.net or Ladkani Building, Georges Matta Street, Dekwaneh, Lebanon.
Last updated: May 2026