How we support
Four guarantees, simple to verify.
Service is the part of office equipment that vendors love to under-promise. We try to do the opposite — show, in writing, what you can expect.
01
Same-day response
Critical-equipment tickets opened before noon get an on-site response by end of business day.
02
Parts on the shelf
We hold consumables and spare modules for every product line we sell — not "available to order".
03
Field engineers
Manufacturer-trained engineers on staff, not subcontracted. Same person you spoke to last visit.
04
Documented visits
A written report for every site visit, every part replaced — easy for audit and procurement teams.
What's covered
Everything we sell, supported by the team that sold it.
- Preventive maintenance schedulesCalibration, cleaning, firmware updates on a fixed cadence.
- On-site repairMobile workshop and parts kit travel with the engineer.
- User trainingShort, practical sessions that stick — for receptionists, tellers and operators.
- Fleet uptime reportingQuarterly review with utilisation, downtime and parts spend.
- Lifecycle planningHonest advice on when to repair, when to refresh.
Or open a ticket